Survival skills in financial services : strategies for by Julian Lowenthal
By Julian Lowenthal
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Extra info for Survival skills in financial services : strategies for turbulent times
Sample text
25 Impact 3: Redefining Relationships You’ll be hearing a lot about the importance of relationships as a key survival issue in the new financial marketplace. In information-based industries such as the FSI, geography is just a game you play on long car trips. You can connect with customers, employees, partners, and channels anywhere they happen to be. Technology has also helped redefine how industry professionals relate to their customers in terms of the human element, (videoconferencing vs.
It’s always nice to know what you’re talking about, so I searched for a definition of globalization that I could sink my teeth into. 4 Let’s take a minute to see how this definition applies to the FSI. ■ ■ ■ 4 Integration of markets. As mentioned, globalization in financial services followed the globalization of business. As companies expanded their operations outside their domestic markets, they needed a broad range of international financial services such as transactions processing (to receive money and pay bills in local currencies); foreign exchange services to convert foreign currencies back to their home currency; lending products and capital-raising services to acquire funds.
Institutions can reach out to their customers anytime and anywhere. And, finally, the Internet has facilitated the exchange of information across institutions and distribution channels. NOW YOU SEE IT, NOW YOU . . 23 Another significant by-product of the Internet is to enable financial services customers to become increasingly more cognizant by interacting with each other. According to The Cluetrain Manifesto (see www. com), A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed.